For rental managers
Every tenant call answered, even at 2am.
An after-hours phone assistant that handles maintenance calls, lockouts, and leasing questions, then tells you what matters. Students pick the landlord who answers first. Be that landlord.
Pretend you're a tenant whose furnace just quit. See what happens.
Text to you · 11:42 PM
EMERGENCY · No heat
Jordan M · (217) 555-0142
1520 4th St, Unit B
Furnace clicking, won't ignite. 58°F inside, 4 tenants home. Told them you'd call within 30 min.
LEASING · Morning follow-up
Group of 4, Aug move-in, ~$450/person, wants walking distance + washer/dryer. Free Thu/Fri afternoon.
The calls you can't get to
Maintenance, sorted by urgency
No heat, a leak, or sparks go straight to your on-call person by phone. A burnt-out bulb becomes a work order for the morning.
Lockouts at 1am
Confirms who's calling, explains your lockout fee, and pings whoever is on call.
Leasing questions
“Do you have a 4-bedroom for August?” Answers your FAQs, records group size, budget, and move-in date, and sets up a showing.
Online issue reports
A simple web form for non-urgent problems, logged in the same place as calls and linked to the tenant and address.
Parents
Deposits, co-signer forms, parking, safety. Answers the common questions and passes the rest to your office.
How it works
- 1
Forward your calls
Keep your number. After hours (or when you don't pick up), calls forward to your assistant.
- 2
Every caller gets an answer
It tells callers it's an automated assistant, gets the details, and lets them know when they'll hear back.
- 3
You get a text and a log
Emergencies call you right away. Everything else waits in your dashboard for the morning.
A look inside
Every call lands in one place, with what happened and what's next. Shown with made-up sample data.
Your morning, on one screen
Today's briefing picks out the few things that need you first and links straight to each one. Below it: open issues, callbacks due, visits, rent, and invoices.
Every call, written down
A short summary, the full transcript, any photos the tenant sent, and whether the emergency reached your on-call person. Calls about the same problem are grouped into one issue.
From the call to the fix
Schedule a visit, text the details to your maintenance person, and have the tenant called to confirm the time. Costs, photos, and every step stay with the issue.
Rent, late fees, and deposits
Rent and late fees post on their own. See who owes and how far behind, record payments as they come in, and print a statement when a tenant asks.
Tenants see the progress
A private link shows where their request stands. They can add details or photos without calling.
Your maintenance person gets a link, not an app
The address, contact, instructions, and photos, with a place to note what they did.
Ask for a demo
Tell me a little about your properties and I'll walk you through how it would handle your calls. I'm local and set everything up for you: your lockout policy, your on-call number, your leasing FAQs.
- ✓ No new phone number
- ✓ No software to learn; you just get texts
- ✓ Set up for you by someone local
Rather email? hello@tangocharlie.io
Questions
Will tenants know it's not a person?
Yes. It says up front that it's an automated assistant. Tenants mostly care that someone answered and that you'll call back.
What if it gets something wrong?
Every call is logged with a summary and transcript, and urgent ones reach you right away by phone and email, so nothing gets lost. You decide what happens next.
Do I need a new phone number?
No. You forward your existing line after hours or when it rings unanswered.
Does it handle rent disputes or deposits?
No. Money questions and disputes are always passed to you.